At Flowers Surbiton, we are committed to delivering top-quality, beautifully arranged fresh flowers across Surbiton and surrounding areas. Our trusted local team ensures each bouquet or arrangement meets the highest standards before it leaves our shop. We stand firmly behind our Fresh Flowers Guarantee, promising that you receive vibrant, fresh blooms with every delivery.
We pack each flower order with the utmost care. However, if your flowers arrive damaged or not in the fresh condition you expect, please notify us within 24 hours of receipt. This time frame helps us act quickly to resolve the issue and helps us uphold our freshness promise for every Surbiton delivery. When contacting us, please provide your order details and, if possible, a photograph of the damaged flowers or packaging to help us assess the situation and process your request.
Flowers Surbiton guarantees that your flowers will remain fresh for at least 5 days from the date of delivery, if cared for according to the care instructions provided. We carefully select only the finest blooms, sourced daily, to ensure lasting beauty and fragrance. If you feel your flowers have not met this standard within the freshness window, please get in touch and we will gladly assist you.
Your satisfaction is our priority. If you experience an issue with the quality or freshness of your flowers, we offer the following resolutions:
We aim to resolve all concerns as quickly as possible. Kindly note that eligibility for refunds or replacements requires prompt notification (within the 5-day freshness window) and may require the return or photographic evidence of the original flowers.
We value your feedback and take every complaint seriously as part of our commitment to being your trusted Surbiton florist. If you are unhappy with your experience or the flowers received, please contact us with full details of your order and your concerns. Our management team reviews every complaint carefully and aims to respond within 2 working days. We will work with you to find a fair and prompt resolution, whether that entails an apology, a replacement, or a refund.
As a local Surbiton florist, Flowers Surbiton is honoured to serve both households and businesses throughout the area. Your satisfaction and trust are at the heart of what we do, and our returns, refunds, and complaints procedures are designed to guarantee you always experience the best in fresh flowers and customer care.
If you have further questions about our policies, please reach out to our team — we're here to help and to ensure only the freshest flowers brighten your day in Surbiton.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
