Welcome to the official Terms & Conditions for Flowers Surbiton, the online platform specialising in flower delivery across Surbiton and its surrounding areas. By placing an order through our website, you agree to comply with and be bound by these Terms & Conditions, which govern the use of our online services. Please read them carefully before making a purchase. These terms apply to all customers, residents, and recipients within Surbiton and neighbouring localities.
Orders for flower delivery with Flowers Surbiton can be placed online through our official website. Upon selecting your desired floral arrangements and entering delivery information, you will be guided through the checkout process.
It is essential that you provide accurate delivery details, including recipient name, address in Surbiton or surrounding areas, and a valid contact number. Upon completing your purchase, you will receive an automated order confirmation via our system, summarising your order details and expected dispatch or delivery timeframe.
All orders are subject to availability. In the rare event that a particular flower or arrangement is unavailable, we reserve the right to substitute with a similar item of equal or higher value, ensuring the original style and colour scheme are maintained as closely as possible. If substitutions are necessary, we will make every reasonable effort to inform you prior to delivery.
Payment for all floral products and delivery services must be made in advance through the online payment methods specified at checkout. Flowers Surbiton accepts most major debit and credit cards, as well as other secure online payment options. Your payment will be processed securely, and no card information is stored or accessible to us beyond what is necessary to complete your transaction.
All prices listed on our website are inclusive of VAT where applicable. Delivery charges, if any, will be clearly itemised prior to completing your order. By submitting your order, you confirm that the payment information provided is correct and that you are authorised to use the chosen payment method.
Flowers Surbiton offers delivery services throughout Surbiton and surrounding areas. Delivery times and dates are subject to availability at the point of order confirmation. While we make every effort to deliver your flowers within the selected timeframe, delays outside our reasonable control may occasionally occur, especially during peak periods or due to unforeseen circumstances such as adverse weather or traffic disruptions.
It is your responsibility to ensure someone will be available to receive the delivery at the specified address. Where a recipient is not available, our driver may attempt to leave the item with a neighbour or in a safe location. We cannot accept responsibility for any loss, damage, or deterioration of flowers left unattended, though we strive to ensure all deliveries are made as securely as possible.
If an incorrect or incomplete delivery address is provided, we will not be liable for missed or failed deliveries resulting from such errors. Re-delivery may incur additional charges at our discretion.
Should you wish to cancel or amend your order, please notify us as soon as possible following the placement of your order. Orders can generally be cancelled or modified up to 24 hours before the scheduled delivery time. After this period, we will have commenced processing and arranging your order, and therefore cancellations or modifications may not be possible.
If your order is eligible for cancellation, we will provide a full refund using the original method of payment. In the unlikely event an order cannot be fulfilled due to inventory or logistical issues on our part, you will be notified promptly, and a full refund will be issued.
Whilst every effort will be made to ensure the precise fulfilment of your chosen flower arrangement, there may be instances where certain varieties or products are unavailable due to seasonal fluctuations or supply constraints. In such cases, Flowers Surbiton reserves the right to make substitutions with flowers or goods of equivalent or greater value, whilst maintaining the overall aesthetic and colour scheme of the chosen arrangement.
We aim to notify customers of significant substitutions in advance; however, this may not always be possible, especially with same-day or next-day deliveries. By placing an order, you acknowledge and accept this possibility.
Flowers Surbiton takes great pride in the freshness and quality of our floral products. Upon delivery, we recommend that flowers are placed in fresh water as soon as possible and kept in suitable environmental conditions. Should you have any concerns about the condition or quality of your flowers upon arrival, we advise you to contact us promptly (ideally within 24 hours of delivery) to allow us to investigate and, where appropriate, offer a replacement or resolution.
All claims relating to order quality or non-delivery must be received within 48 hours of the scheduled delivery date. After this period, we may be unable to uphold your claim as flower products are perishable items.
Flowers Surbiton shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or the purchase and delivery of flowers, including, without limitation, damages for loss of profits, goodwill, data, or other intangible losses. Our total liability for any claim arising out of any order shall not exceed the purchase price of the relevant product ordered.
Nothing in these Terms & Conditions seeks to exclude or limit liability for death or personal injury resulting from negligence, fraud, or fraudulent misrepresentation on the part of Flowers Surbiton, or for any other liability which cannot lawfully be excluded or limited under UK law.
Flowers Surbiton shall not be responsible for delayed, failed, or missed deliveries resulting from causes or events beyond our reasonable control, including but not limited to: strikes, transport disruptions, extreme weather, third-party actions, or natural disasters.
When you place an order with Flowers Surbiton, you consent to our collection and processing of your personal information strictly in accordance with relevant privacy and data protection legislation. Any information that you provide is used solely for the purpose of processing orders, fulfilling deliveries, and responding to customer queries.
We do not share your personal details with third parties except as required for order fulfilment (for example, providing your address to our delivery personnel). For further details on how your data is handled, please refer to our Privacy Policy available on the website.
All content, images, and material displayed on the Flowers Surbiton website, including but not limited to product photographs, arrangement designs, graphics, logos, and text, remain the property of Flowers Surbiton or their respective proprietors. Such materials are protected under UK and international copyright and trademark laws. You may not reproduce, distribute, or otherwise use any content from the website for commercial purposes without written permission.
By placing an order via the Flowers Surbiton website, you confirm that:
Flowers Surbiton reserves the right to update or modify these Terms & Conditions at any time. Changes will take immediate effect upon publication on our website and will govern all subsequent orders and use of our service. It is your responsibility to review these Terms & Conditions regularly to remain informed of any updates.
These Terms & Conditions, and any disputes or claims arising from or relating to them, are governed by the laws of England and Wales. By ordering from Flowers Surbiton, you agree to the exclusive jurisdiction of the courts of England and Wales for any disputes relating to your purchase or the use of our online flower delivery services.
In the event that any provision of these Terms & Conditions is deemed unlawful, void, or unenforceable, such provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.
If you have any questions about these Terms & Conditions or require clarification regarding any part of your order, please contact us via the contact mechanisms provided on our website. Our team aims to assist all Surbiton and nearby area customers with prompt and courteous service at all times.
Thank you for choosing Flowers Surbiton for your online flower delivery needs across Surbiton and surrounding districts.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Surbiton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Surbiton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
